Job Summary: The Customer Service Representative is responsible for providing exceptional customer service, obtaining, receiving, and stocking merchandise, accepting payment, and making change for customers in retail store/station.
Essential Functions and Responsibilities: NOTE: Brewer Oil Co.
unilaterally may change the requirements of this job description at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
These include, but are not limited to, the following:
Stock shelves, counters, or tables with merchandise
Set up advertising displays, or arrange merchandise on counters and tables, to promote sales
Stamp, mark, or tag price on merchandise
Answer customers’ questions concerning location, price, and use of merchandise
Total price and tax on merchandise purchased by customer to determine bill
Run register, accept payment, and make change
Wrap or bag merchandise for customers
Reconcile cash drawer and lottery sales
Calculate sales discount to determine price
Keep the sales floor, shelves, and restrooms clean and orderly
Perform other duties as assigned
Required Qualifications (includes education, skills and experience): The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum high school graduate, or equivalent, preferred
Must maintain valid alcohol server certificate (where required)
Previous retail or customer service experience preferred
Ability to write
Ability to read and comprehend company policy
Ability to speak effectively with customers and vendors
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Must be able to work with minimum amount of supervision under stressful conditions
Needed Attributes:
Communicative ability, problem solving ability, dependable, punctual and self-motivated
Friendly, positive attitude; maintain calm, professional demeanor, while working with co-workers, supervisors, vendors, and customers
Working Conditions and Physical Effort: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to stand for extended periods of time to provide customer service
The employee must occasionally lift, push, pull and/or move a minimum of 50 pounds
All company locations are smoke and drug free
Stores are open every day except Christmas, requiring evening, weekend, and other holiday work as needed
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