Medical Office Clerk

We are a locally owned practice in Carlsbad, NM.
Our billing team is a close-knit group of individuals that cooperate and work together to achieve the collection goals for the companies.
The southern NM landscape is beautiful and has lots of fun outdoor activities to enjoy! Job Title: Medical Office Clerk Department: Administration Reports To: Operating Manager FLSA Status: Non-Exempt Job Summary Works directly with patients/clients and staff to facilitate the smooth and proper reception of patients/clients along with the assembly and processing of required paperwork and treatment authorizations.
Performs varied receptionist, secretarial, administrative, medical billing, scheduling and insurance duties for the Clinic which requires knowledge of department policies and procedures.
General Accountabilities Answers telephones, routes callers, takes messages and provides routine information.
Schedules appointments, answers questions and obtains authorizations.
Ensures all intake information is complete and accurately performs data entry in a timely manner.
Manages facility schedules for maximum efficiency and production.
Collects and processes balances due at time of check in.
Keeps desk clean, organized, HIPAA compliant and free of visible food.
Ensures confidentiality and controls access to sensitive information.
Establishes and maintains files and records.
Stocks supplies; Participates in the periodic inventory of supplies.
Performs a variety of clerical duties.
Complies with Clinic policies and procedures and other regulatory standards; Executes practices as appropriate.
Complies with professional, ethical, and legal standards.
Ensures patient/client service and quality standards are met including patient/client interaction and cleanliness of facilities.
Ensures professionalism standards of the facilities and staff are met and maintains professional image of the facilities.
Participates in plans for continuous quality improvement regarding patient care, staff development and facility advancement.
Complies with Clinic programs for functional outcomes and patient satisfaction.
Performs other related duties as assigned or requested.
Will follow written protocol/procedures for tasks.
Will maintain up to date protocol/procedure for tasks.
Job Qualifications Minimum Education: High School Diploma or equivalent.
Preferred Education: Specialized medical office training.
Minimum Experience: At least one year working in an office setting.
Preferred Experience: At least two years working in a medical office setting.
Minimum Field of Expertise: Knowledge of word processing and database software.
Preferred Field of Expertise: Prefer medical office experience in a comparable environment to provide knowledge of operations, policies and procedures.
Bilingual in Spanish.
Competencies Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with change, delays, or unexpected events.
Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
Computer Skills – Skilled with computers, takes advantage of new technology, learns tools quickly, uses technology to enhance job performance.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves company resources.
Customer Service - Focuses on the patient/client.
Goes beyond basic service expectations and pursues solutions until the patient/client is satisfied.
Dependability – Meets deadlines; Works independently; Accountable; Maintains focus; Punctual; Good attendance record.
Initiative – Takes action, seeks new opportunities, strives to see projects to completion.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
Productivity – Manages workload and works efficiently.
Respects and achieves Clinic goals and objectives.
Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments; Maintains professional appearance (uniforms); Keeps a flexible attitude; Arrives to work promptly and is prepared to help patients/clients/co-workers by start time.
Quality – Strives to eliminate errors; Accurate work is a priority; Seeks opportunities to improve services.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe and/or abusive conditions.
Uses good body mechanics.
Uses equipment and materials properly.
Teamwork – Promotes cooperation and commitment within team to achieve goals.
Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.
Technical Skills - Assesses own strengths and weaknesses; Pursues developmental opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Physical Demands Frequently required to sit and stand, walk, use hands to finger, handle, or feel, reach with hands and arms.
Carry 20 lbs.
Push/pull 40 lbs.
Lift: floor to waist 20 lbs.
Lift: above shoulder 10 lbs.
Frequently required to talk or hear.
Occasionally required to bend, lift or climb.
Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.
Work Environment The noise level in the work environment usually is low.