The Hampton Inn Artesia is looking to hire for the front desk! You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business.
Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times.
Each guest must know they come first.
Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.
PHYSICAL REQUIREMENTS:
Able to stand/walk for extended periods.
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Talking on the phone, computer/typing are required daily.
MAJOR DUTIES:
Consistently communicating the service elements throughout the hotel and all departments.
Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Collects a proper method of payment for each guest room during the check in process.
Greets guests and guests immediately with a friendly and sincere welcome.
Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information.
Receives special requests from guests and responds appropriately or forwards the request to appropriate team member for decisions and actions.
Promptly answers the telephone and email inquiries.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail.
Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ensure franchise guidelines and service initiatives are followed.
Resolve all guest issues prior to departure as the last level of contact.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
Willing to cover the desk for the entire shift using downtime for break periods and meals while maintaining the service to our guests.
Must be dedicated to staying at the desk until relief has arrived and immediate issues are resolved or passed on to meet the needs of the guests.
Properly closing out the shift to perform a bank count, deposit any cash received and run the end of shift reports daily.
Tracks room revenue, occupancy percentages, and other front office operating statistics
Other duties as assigned.
Always represent the hotel in a positive manner; SMILE.
Whatsapp
