Front Desk Agent

*About us* Hobbs Family Inn is an independent hotel so we need to go above and beyond with customer service.
We have a great team so effectively communicating with our hotel manager and other employees is very important to us and that you fit in and willing to work hard.
We are always open to suggestions of ways to improve our business and so a willingness to make suggestions and help implement new procedures in all areas is important.
Duties: - Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests efficiently and accurately - Provide excellent guest service by addressing guest inquiries and resolving any issues or complaints - Answer phone calls and direct them to the appropriate staff member - Assist guests with reservations, room changes, and other requests - Maintain a clean and organized front desk area - Handle cash transactions and maintain accurate records of all transactions - Assist with night audit duties as needed including intermittently watching cameras to be aware of who is on the property.
Requirements: - Previous experience in guest relations or a similar role preferred.
-Basic computer skills as you pull reservations from Expedia etc and record in our book.
- Bilingual skills is beneficial to effectively communicate with diverse guests - Excellent phone etiquette and strong communication skills - Knowledge of hotel management systems and phone systems - Ability to handle cash transactions accurately - Strong problem-solving skills and the ability to handle guest complaints with professionalism and empathy - Flexibility to work night shifts, weekends, and holidays as required We offer competitive pay for our employees.
Join our team of dedicated hospitality professionals and contribute to creating memorable experiences for our guests.
Apply now! Job Types: Full-time, Part-time Pay: $12.
00 - $13.
00 per hour Expected hours: 32 – 40 per week Schedule: * 8 hour shift * Evening shift * Night shift Work Location: In person