Part-Time Front Desk Host

*Summary * To insure 100% guest satisfaction by providing Hyatt House guests with a warm welcome and providing efficient and effective front desk service in accordance with Hyatt House brand standards.
*Essential Duties and Responsibilities *include the following.
Other duties may be assigned.
Creates 100% guest satisfaction and exceeding guest expectations.
1.
Receives and processes incoming guests · Ensure a delightful, seamless arrival and departure for our guests.
· Greets guest and processes hotel registration and other attractions.
· Keeps current on hotel accommodations, services and local attractions.
· Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
· Works with other departments as appropriate to arrange for services requested by the guest.
· Stays current with developments in the hotel by reviewing and updating the communication log · Prepares end of shift summaries and communications for management and other shifts.
· Encourages day to day selling of guest accommodations and promotes hotel amenities, food and beverage outlets, hotel service, and loyalty program.
· Make reservations in accordance with hotels yield management practices.
· Processes customer credit at check-in in accordance with the hotel policy and data privacy policy standards.
· May be responsible for answering and fielding all calls to the hotel, both internal and external.
· Identifies and records special billing instructions and notifies accounting.
· Obtains appropriate signatures for guest transactions.
· Follows hotel policy on cash banks.
· Maintains confidentiality on guest information.
2.
Creates 100% guest satisfaction by providing the Hyatt House brand experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
· Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.
· Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
· Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
· Performs other duties required to provide the service brand behavior and genuine hospitality.
Job Type: Part-time Pay: $13.
50 - $15.
50 per hour Schedule: * 4 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Night shift * On call * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Hotel Experience: 1 year (Preferred) * Front Desk: 1 year (Preferred) Work Location: In person