Job brief
We are looking for a Hotel Front Desk Agent for both of our hotel properties to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Every employee is cross-trained for multiple shifts, 7am-3pm & 3pm-11pm.
Must be able to work weekends, holidays, mornings and/or evening shifts.
.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
Requirements
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skillsCOVID-19 Precaution(s):
* Remote interview process
* Personal protective equipment provided or required
* Plastic shield at work stations
* Temperature screenings
* Social distancing guidelines in place
* Virtual meetings
* Sanitizing, disinfecting, or cleaning procedures in place
Communication method(s) used:
* Email
* Phone
* In person
Hours per week:
* 30-40
This Job Is:
* A job for which military experienced candidates are encouraged to apply
Work Remotely
* No
This Job Is Ideal for Someone Who Is:
* Dependable -- more reliable than spontaneous
* People-oriented -- enjoys interacting with people and working on group projects
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
* Detail-oriented -- would rather focus on the details of work than the bigger picture
* Achievement-oriented -- enjoys taking on challenges, even if they might fail
* Autonomous/Independent -- enjoys working with little direction
* Innovative -- prefers working in unconventional ways or on tasks that require creativity
* High stress tolerance -- thrives in a high-pressure environment
Job Type: Part-time
Pay: $13.
50 - $14.
00 per hour
Expected hours: 24 – 30 per week
Benefits:
* Flexible schedule
* Paid time off
Schedule:
* 8 hour shift
* Evenings as needed
* Evening shift
* Morning shift
* Nights as needed
Work setting:
* In-person
Experience:
* Hotel Experience: 1 year (Required)
Work Location: In person
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