Job Summary
The Cement Dispatcher schedules and dispatches cement crews, equipment, and service vehicles to appropriate job locations; schedules and tracks equipment service; and communicates with customers or managers to answer questions, solve problems, and take equipment requests.
Responsibilities
Ensure timely movement of equipment, personnel, and materials between the cement yard and job location
Schedule or dispatch cement crews, equipment, and service vehicles to appropriate job locations
Use information from work orders to determine types of equipment, vehicles, materials, or personnel required at job locations
Communicate with customers and managers to answer questions about equipment location, take equipment requests, or determine equipment service needs
Relay received work orders, messages, or information to work crews, supervisors, and relevant personnel
Record work orders, service requests, services performed, customer requests, location of equipment, and other necessary information into Excel call log
Schedule equipment service and track repairs
Maintain constant awareness of location of equipment and personnel
Advise personnel about traffic problems, construction areas, accidents, weather conditions, or other hazards that may be encountered while traveling to job location
Maintain compliance with Health, Safety, Environmental (HSE) policies by attending all required safety training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
Other duties assigned
Previous dispatch experience preferred
High School diploma or GED
Strong verbal and written communication skills, able to accurately take in and relay relevant information
Personable, customer service oriented, able to communicate in a friendly manner with clients or employees
Able to give locational directions, track GPS data, and read a map
Organized with good time management skills
Critical thinker, able to determine priority requests
Proficient in Microsoft Office 365 applications, specifically Excel, and able to quickly learn other work related software
Must be available to work a rotating shift from days to night
Physical Demands
The physical demands described here represent those required for an employee to successfully perform the role’s essential functions.
Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.
The employee must occasionally lift and/or move up to 20 lbs.
Work Environment
The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role’s essential functions.
The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties.
Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.
Disclaimer
The information provided in this job description indicates the general nature and level of work performed by employees within the role’s classification.
This job description is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this role.
Whatsapp
